Terms and Conditions

Agreeing to our terms

When you register with PH Casino you tick the box to accept these Terms and Conditions and submit your registration. From that moment the terms apply to everything you do in your account, together with our Privacy Policy, our game rules and the terms of any bonus you join.

Who can play

You must be at least 18 years old, or the legal gambling age where you live if that is higher. You are responsible for checking that playing games of chance is allowed by your local laws. We do not take registrations from countries where online gambling is banned or restricted, or which we choose not to serve.

Your account

• One account per person. Additional accounts may be closed or treated as one joint account.
• Your account cannot be sold, transferred, gifted, leased or passed to anyone else.
• Keep your password and personal details private.
• We may run random security checks and ask for documents that confirm your account details.

Deposits and withdrawals

The payment methods available to you are shown in the cashier and can include cards, bank transfer, e-wallets, vouchers and crypto where we make them available. Once a deposit is made it cannot normally be refunded or cancelled. Before your first cashout you complete a one-time verification.

Withdrawals usually go back to the method you deposited with. Processing follows the average time shown in the cashier for each method and can take longer while verification or required checks are open.

Bonuses and promotions

Every bonus follows these terms plus its own offer terms, which you accept before taking part. Offer terms explain wagering, expiry, eligible games or markets, maximum bets and contribution rates. Bonus funds and free spins can be forfeited if the offer terms are broken or the bonus expires. One first deposit bonus applies per person.

Games and results

Results follow the rules of each game, certified game logic and our transaction records. If a game, bet or result is affected by an obvious error or technical failure, the affected bet or outcome may be voided, corrected or resettled where this is fair and permitted.

Closing your account

You can ask our support team to close your account at any time. Any withdrawable balance is paid out after the required checks. Request a final cashout before your profile is deleted.

Complaints

Send complaints to [email protected] with your account details, dates, amounts and any screenshots. A complaint about a game outcome must reach us in writing within 14 days. If the matter is not settled, you can take it to CADRE, an independent dispute service approved by the Curaçao Gaming Authority, free of charge.